- Customer care
- Shopping at Frank
- Order status
Now that you've ordered, you would like to stay updated on the shipping process. We get that, and so we'll keep you updated on every step in the process.. During the preparation and shipment of your order, we will send you several emails. This way, you'll always know the status of your order.
After we receive your order, we'll send you an order confirmation by email. This will contain another summary of all order information. You didn't get the email? You might need to adjust your spam settings. If you won't be able to find it after that, please contact us as soon as possible.
As soon as we receive your payment, you will get a confirmation via email. Attached to this message, you'll find your invoice. Did you choose to pay in advance? After 2-3 working days, you'll receive notice of receipt of payment.
As soon as your order has been dispatched from our warehouse, you'll receive a shipping confirmation with a track and trace code. With this number, you can track the progress of the order via the website of the delivery carrier.