- Customer care
- Privacy statement
Effective date of the current privacy statement: 15-05-2019
We share your concerns about the protection of your personal information
Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
Frank B.V. shares your concerns about the protection of your personal information. This privacy statement describes our actions with regard to the storage of your information and the use of this information for our website.
We can change this privacy statement from time to time. Should this be the case, we shall notify you. We shall do this by means of a notification on this page. You can see when the statement has been adapted by looking at the effective date of the current privacy statement at the top of this page.
What we store and why we do this
Frank B.V. stores two kinds of information during your visit to our website.
Firstly, we store non-personal information. When visitors visit our website, we store cumulative information, such as which pages were visited, the order in which these pages were visited and which links were clicked on. The collection of this information involves the storage of IP addresses, the operating system used and each visitor's browser. In spite of this information not being personally identifiable, it might be possible to discover information about visitors based on an IP address and the internet provider, and the geographical location where the visitor was logged in.
Yes, also cookies
Non-personal information: to enhance the shopping experience
Frank B.V. uses non-personally identifiable information such as your IP address and the pages you visit on our website, to make you personalized offers on our partner sites.
Non-personal information: for website optimization
Frank B.V. uses non-personally identifiable information like your IP address and the pages you visit on our website, to be able to register any problems with our servers and our website. Our IP address and other non-personal information can also be used to analyse demographic information, patterns and website use. This information helps us to develop and improve the layout of the website.
Personally identifiable information: what you enter in the order fields
- Financial information is not stored, address data are
Frank B.V. uses the information you enter in our order fields in order to complete your transaction (such as the sale of products and services). Your personal information is used to contact you in the event that this is necessary. We can also use your personal information to contact you to make sure you are satisfied with our products and services and to find out how we can serve you better in the future. Financial information (credit card numbers, expiration data and cvv2 code) will not be stored in our system. Your shipping address and invoice address are stored in order to complete the transaction.
If you signed up for the newsletter, now and then you can receive information about new products, services and or special actions about which we think will have an added value for you. We'll never share your email adress with other companies. If you want to remove your email adress so you wont receive email from Frank B.V. anymore or if you want to opt-out and or see your personal information we have saved , you can follow the procedure down below.
Change or remove personal info: this is how
Would you like access to your information registered with Frank B.V. ? Or do you wish that Frank B.V. remove / change your information in our system because they are not fully or incorrect ? You can do this by sending and email to our data controller Sander Bos, Frank B.V. through firstname.lastname@example.org. Within 4 weeks Frank B.V. will disclose what personal information they have processed about you, and if they can grant any request to remove, protect or improve it.
If you would like to unsubscribe from our newsletter, all you have to do is send an e-mail to email@example.com. Frank Netherlands B.V. will remove your information from the mailing list within 2 weeks.
You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be to correct, restrict the processing enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority.