Quick contact?
Telephone
E-mail: click here
Visa or Mastercard credit card
Paying with Maestro
Paying with Visa Electron
PayPal
Bank transfer
Ordering by phone
Back to Customer Service
Telephone
E-mail: click here
Visa or Mastercard credit card
Paying with Maestro
Paying with Visa Electron
PayPal
Bank transfer
Ordering by phone
Back to Customer Service
Payment Methods
- Visa or Mastercard credit card
- Paying with Maestro
- Paying with Visa Electron
- PayPal
- Bank transfer
- Ordering by phone
At telescopeplanet.co.uk we want to provide our customers with a wide range of payment methods. Our partner for credit card payments is Docdata. Safety and reliability are vital when ordering online. Docdata use state-of-the-art safety and encryption methods to protect you from online fraud. Statistically, paying online with a credit card is saver than buying in a store, by phone or by fax. For more information about Docdata please click here 
We currently accept the following payment methods:
Ordering with credit card is easy, fast and reliable.
If you choose to pay by credit card, we will ask you to enter the following information:
Frequently asked questions
Why is there a validation code?
The validation code (Card Validation Code) are the last three digits on the back of your credit card.
We ask you to enter this information to make sure that your card is not used for fraudulent purposes, as this number is not printed anywhere else. The card validation code validates that the person who makes the purchase actually owns the credit card and not a copy of the credit card or just the number of the credit card. Also, the last three digits are not included in the magnetic strip on the card, nor are they part of the credit card number.
When is my credit card charged?
After you have clicked on "Submit", your personal details will be verified. Once your personal details have been approved, your credit card will be charged. Your order is then sent to our system (this takes just a few minutes).
What kind of information do we receive?
We do not save your credit card information; only your own bank has this information. Docdata will verify your card number, verification number and your address during the transaction. We will receive an electronic message confirming your:
Can I change my purchase once I have ordered?
We cannot charge your credit card more than once. We can therefore only change the total amount of your order. If you change your order to a lower amount than the initial amount, we will refund your credit card with the difference.
Changing your order
Please notify us of your desired changes via this page. Please also include your order number so we can quickly realise your desired changes.
If you choose to pay by PayPal, you will be directed to the PayPal homepage where you will have to enter your PayPal email address and your password.
Important
If you do not have a PayPal account you cannot immediately use this payment method. You will first have to register at Paypal.
When you choose to pay via bank transfer you will have to transfer the required amount manually to our account. You will receive an email from our payment provider containing payment instructions.
Important
If you choose to pay via bank transfer you will have to make sure to include the payment transaction ID in your payment description. The transaction ID is provided in the email you receive from docdata. When you do not include the transaction ID or enter the wrong number, we cannot process your purchase.
Processing payment via bank transfer usually takes 3 to 4 days. We always aim to ship your order out to you as soon as possible. When you wish to receive your products sooner, we advise you to use a different payment method.
We currently accept the following payment methods:
- Visa credit card
- Mastercard credit card
- PayPal
- Bank transfer
Visa or Mastercard credit card
Ordering with credit card is easy, fast and reliable.
If you choose to pay by credit card, we will ask you to enter the following information:
- Credit card number
- Expiration date
- cvv2 code (validation code)
- Card holder name
Frequently asked questions
Why is there a validation code?
The validation code (Card Validation Code) are the last three digits on the back of your credit card.
We ask you to enter this information to make sure that your card is not used for fraudulent purposes, as this number is not printed anywhere else. The card validation code validates that the person who makes the purchase actually owns the credit card and not a copy of the credit card or just the number of the credit card. Also, the last three digits are not included in the magnetic strip on the card, nor are they part of the credit card number.
When is my credit card charged?
After you have clicked on "Submit", your personal details will be verified. Once your personal details have been approved, your credit card will be charged. Your order is then sent to our system (this takes just a few minutes).
What kind of information do we receive?
We do not save your credit card information; only your own bank has this information. Docdata will verify your card number, verification number and your address during the transaction. We will receive an electronic message confirming your:
- Name
- Address
- Telephone number
- Ordered products
Can I change my purchase once I have ordered?
We cannot charge your credit card more than once. We can therefore only change the total amount of your order. If you change your order to a lower amount than the initial amount, we will refund your credit card with the difference.
Changing your order
Please notify us of your desired changes via this page. Please also include your order number so we can quickly realise your desired changes.
Paying with Maestro
Does your debit card bear the Maestro logo? Then you will be able to pay with Maestro in a safe and secure way. If you use Maestro for payment, you will not be redirected to the payment module of your bank. Instead, your transaction will be processed by Mastercard. Your bank, however, will have to authorise your transaction. Therefore, you will have to enter your bank account number, card number, the expiry date as well as a unique code which is generated by your random reader.Paying with Visa Electron
Do you have a Visa Electron debit card? Paying using your Visa Electron debit card is also a very safe and secure option. Do you want to use this payment method? Then please first check if there is a CCV number on the back of your card. In order to be able to successfully complete payment, you will need to enter this number, in addition to the usual account details and card details.PayPal
If you choose to pay by PayPal, you will be directed to the PayPal homepage where you will have to enter your PayPal email address and your password.
Important
If you do not have a PayPal account you cannot immediately use this payment method. You will first have to register at Paypal
.Bank transfer
When you choose to pay via bank transfer you will have to transfer the required amount manually to our account. You will receive an email from our payment provider containing payment instructions.
Important
If you choose to pay via bank transfer you will have to make sure to include the payment transaction ID in your payment description. The transaction ID is provided in the email you receive from docdata. When you do not include the transaction ID or enter the wrong number, we cannot process your purchase.
Processing payment via bank transfer usually takes 3 to 4 days. We always aim to ship your order out to you as soon as possible. When you wish to receive your products sooner, we advise you to use a different payment method.
